BAM Portal: “Failed to get data. If available, errors returned from the provider are listed below” when using IE10

After installing some upgrades in the BizTalk Server machine, in this particular case after installing Internet Explorer 10 I started to receive the following error message when I try to access BAM Portal:

“Failed to get data. If available, errors returned from the provider are listed below”

BAM Portal Failed to get data

However, without no error was listing… so what’s the problem and how can I solve it?

Additional I also get this error messages and bad behaviors:

BAM Portal Pivot Table Provider MSOLAP error
BAM Portal Pivot Table- Provider MSOLAP error


Sometimes a website you’re visiting, in this case, BAM Portal doesn’t look like you expect it to. Images might not show up, menus might be out of place, and text boxes could be jumbled together. This can be caused by a compatibility problem between Internet Explorer and the site you’re on. When a site is incompatible with Internet Explorer, you’ll see the Compatibility View button in the Address bar.

Note: Not all website display problems are caused by browser incompatibility. Interrupted Internet connections, heavy traffic or network connections can also affect how a page is displayed.


To solve this problem you must turn on Compatibility View for BAM Portal in the IE10. You can do this by:

  • Clicking on the “Compatibility View” button that appears in the Address bar to display the site in Compatibility View.
BAM Portal tap Compatibility View

Note: If you don’t see the button, there’s no need to turn on Compatibility View.

Once you turn on Compatibility View, Internet Explorer will automatically show that site in Compatibility View each time you visit. You can turn it off by tapping or clicking the button again. Or, you can clear the entire list of sites using Compatibility View by deleting your browsing history.

Author: Sandro Pereira

Sandro Pereira lives in Portugal and works as a consultant at DevScope. In the past years, he has been working on implementing Integration scenarios both on-premises and cloud for various clients, each with different scenarios from a technical point of view, size, and criticality, using Microsoft Azure, Microsoft BizTalk Server and different technologies like AS2, EDI, RosettaNet, SAP, TIBCO etc. He is a regular blogger, international speaker, and technical reviewer of several BizTalk books all focused on Integration. He is also the author of the book “BizTalk Mapping Patterns & Best Practices”. He has been awarded MVP since 2011 for his contributions to the integration community.

1 thought on “BAM Portal: “Failed to get data. If available, errors returned from the provider are listed below” when using IE10”

  1. Hello! Thank you for usefull information!
    I have the same problem but with IE 11. I added BAM portal In Campability View Settings window. But it doesn’t help. I’m trying to use portal remotely. What is the problem it can be?

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