BizTalk 2010: BizTalk Server Application Service (BTSNTSvc.exe) fails to start automatically after a system restart

After rebooting the operating system BizTalk Server 2010 services, in my case: “BizTalk Service BizTalk Group: BizTalkServerApplication” fails to start automatically, despite being configured to do so.

BizTalk service stopped

Cause

This is a Microsoft known Issues with BizTalk Runtime forcing us to manually start the services.

I was hoping that BizTalk 2010 CU2 released on August 31, 2011, resolved this problem, but no such luck.

Solution

In Services.msc set the “Startup type” to “Automatic (Delayed Start)” option in these services:

  • Enterprise Single Sign-On Service
Enterprise Single Sign-On Service
  • And BizTalk Service BizTalk Group : BizTalkServerApplication Service
BizTalk Server Application Service

This behavior also occurs in BizTalk 2009 and 2006 R2. The solution is the same you should change the startup types for the BizTalk services on all the BizTalk machines in the group to Automatic (Delayed Start).

Thank you, Thiago Almeida and Saravana for alerting me that this behavior also occurs in this previous versions (see Thiago post)

Author: Sandro Pereira

Sandro Pereira lives in Portugal and works as a consultant at DevScope. In the past years, he has been working on implementing Integration scenarios both on-premises and cloud for various clients, each with different scenarios from a technical point of view, size, and criticality, using Microsoft Azure, Microsoft BizTalk Server and different technologies like AS2, EDI, RosettaNet, SAP, TIBCO etc. He is a regular blogger, international speaker, and technical reviewer of several BizTalk books all focused on Integration. He is also the author of the book “BizTalk Mapping Patterns & Best Practices”. He has been awarded MVP since 2011 for his contributions to the integration community.

9 thoughts on “BizTalk 2010: BizTalk Server Application Service (BTSNTSvc.exe) fails to start automatically after a system restart”

  1. Hi Sandro,

    The reason for this is BizTalk service depends on the SSO service which takes a while to start on system start. Since the SSO service doesnt start instantaneously, the BizTalk service fails to start automatically as well.

    Dipesh
    http://dipeshavlani.net

    1. Hi Dipesh Avlani,

      First of all thanks for the comment and for the explanation. You are absolutely right!

      However, is not new that BizTalk requires SSO service to start, old versions of the product (2006, 2006 R2, 2009, …) also require this service and in none of them my clients had this problem.

  2. Hi Sandro, does the resolution you provide work. Do the services come up automatically if we change the startup type to Automatic(delayed start) for ESSO and host instances ?

  3. Hi Sandro, I am facing following issue while importing binding file in BizTalk administrator.

    Log Name: Application
    Source: ENTSSO
    Date: 02/09/2014 10:31:22
    Event ID: 10536
    Task Category: Enterprise Single Sign-On
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: AAA123
    Description:
    SSO AUDIT
    Function: GetConfigInfo ({234A7EB3-E3EE-4DCA-826C-5DAF9D29EF30})
    Tracking ID: 53c47314-01b1-4ab4-b4a9-217b8596df86
    Client Computer: AAA123 (BTSNTSvc.exe:8428)
    Client User: DEVADMINsvcFTSBTHIADev
    Application Name: {234A7EB3-E3EE-4DCA-826C-5DAF9D29EF30}
    Error Code: 0xC0002A1F, Cannot perform encryption or decryption because the secret is not available from the master secret server. See the event log for related errors.

    Event Xml:

    10536
    3
    1
    0x80000000000000

    59151
    Application
    AAA123

    GetConfigInfo ({234A7EB3-E3EE-4DCA-826C-5DAF9D29EF30})
    53c47314-01b1-4ab4-b4a9-217b8596df86
    AAA123 (BTSNTSvc.exe:8428)
    DEVADMINsvcFTSBTHIADev
    {234A7EB3-E3EE-4DCA-826C-5DAF9D29EF30}
    0xC0002A1F, Cannot perform encryption or decryption because the secret is not available from the master secret server. See the event log for related errors.

    Log Name: Application
    Source: ENTSSO
    Date: 02/09/2014 10:31:39
    Event ID: 11016
    Task Category: Enterprise Single Sign-On
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: AAA123
    Description:
    The AuthzInitializeContextFromSid function failed with ERROR_ACCESS_DENIED. This means that the service account that the SSO server is running under does not have sufficient permissions to check group membership in Active Directory. Please check your documentation for details on how to fix this problem.

    Event Xml:

    11016
    2
    1
    0x80000000000000

    59161
    Application
    AAA123

    Log Name: Application
    Source: ENTSSO
    Date: 02/09/2014 10:31:39
    Event ID: 11008
    Task Category: Enterprise Single Sign-On
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: AAA123
    Description:
    Check group membership failed.
    Group Name: DEVADMINGGFTS SSO Administrators
    Account Name: C42726
    Additional Data: 644
    Error Code: 0x80070005, Access is denied.

    Event Xml:

    11008
    3
    1
    0x80000000000000

    59162
    Application
    AAA123

    DEVADMINGGFTS SSO Administrators
    C42726
    644
    0x80070005, Access is denied.

    Log Name: Application
    Source: ENTSSO
    Date: 02/09/2014 10:31:39
    Event ID: 11042
    Task Category: Enterprise Single Sign-On
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: AAA123
    Description:
    Access denied. The client user must be a member of one of the following accounts to perform this function.
    SSO Administrators: DEVADMINGGFTS SSO Administrators
    SSO Affiliate Administrators: DEVADMINGGFTS Affiliate Administrators
    Application Administrators: DEVADMINGGFTS BizTalk Administrators
    Application Users: DEVADMINGGFTS Biztalk I Host Users Group
    Additional Data: ADMINC42726 {05C6B431-E358-4557-B998-6ED46D430AD4} WCF-CustomIsolated_RL_SABBSIsolatedHost_{05C6B431-E358-4557-B998-6ED46D430AD4}
    Event Xml:

    11042
    3
    1
    0x80000000000000

    59163
    Application
    AAA123

    DEVADMINGGFTS SSO Administrators
    DEVADMINGGFTS Affiliate Administrators
    DEVADMINGGFTS BizTalk Administrators
    DEVADMINGGFTS Biztalk I Host Users Group
    ADMINC42726 {05C6B431-E358-4557-B998-6ED46D430AD4} WCF-CustomIsolated_RL_SABBSIsolatedHost_{05C6B431-E358-4557-B998-6ED46D430AD4}

    1. Hi Girish,

      At the first look it seems that the service account that the SSO server is running under does not have sufficient permissions to check group membership in Active Directory (http://msdn.microsoft.com/en-us/library/bb899075.aspx).

      Or the master secret had somehow become corrupt, it can be restored thus:
      1. In a command prompt, goto C:Program FilesCommon FilesEnterprise Single Sign-On
      2. Enter “ssoConfig -restoresecret SSOxxxx.bak”, where xxxx is a BizTalk generated code”
      3. Enter the password that was set on BizTalk installation.

      Check also this thread for more info: http://social.msdn.microsoft.com/Forums/en-US/72c27ad4-bc10-4787-b785-1b7c97022588/cannot-perform-encryption-or-decryption-because-the-secret-is-not-available-from-the-master?forum=biztalkgeneral

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