The job failed. Unable to determine if the owner (domain\username) of job job-name has server access (reason: Could not obtain information about Windows NT group/user)

I recently received a request for help from a customer about a problem that has started to occur with SQL Server jobs in BizTalk Server. Everything was working fine for the last few months until they begin receiving the following errors while the SQL Jobs was trying to execute:

The job failed.  Unable to determine if the owner (domain\username) of job MessageBox_Message_ManageRefCountLog_BizTalkMsgBoxDb has server access (reason: Could not obtain information about Windows NT group/user ‘domain\username’, error code 0x534. [SQLSTATE 42000] (Error 15404)).


Actually, the reason for this error was quite simple, and it is an error that can happen relatively often if we do not take the necessary steps.

In this case, the user that performed the BizTalk Server installation and configuration was a personal account that was a member of the BizTalk Server Administration group, and by default, he is configured as the owner of that jobs. However, at some point, the employee left or terminated the contract and his account was terminated or disabled and that is the reason for that error started to happen.


The solution is simple, we need to change the owner. And to do that, we need:

  • Open the SQL Server Management Studio.
  • Expand SQL Server Agent, and then Jobs.
  • Right-click on job name, in this case, MessageBox_Message_ManageRefCountLog_BizTalkMsgBoxDb and select Properties
  • In the Owner field, select the sa account, or any other account, as the job owner using the ellipsis button
  • Do that steps for all the BizTalk Server SQL Jobs.

After that, the problem should be solved.

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Author: Sandro Pereira

Sandro Pereira lives in Portugal and works as a consultant at DevScope. In the past years, he has been working on implementing Integration scenarios both on-premises and cloud for various clients, each with different scenarios from a technical point of view, size, and criticality, using Microsoft Azure, Microsoft BizTalk Server and different technologies like AS2, EDI, RosettaNet, SAP, TIBCO etc. He is a regular blogger, international speaker, and technical reviewer of several BizTalk books all focused on Integration. He is also the author of the book “BizTalk Mapping Patterns & Best Practices”. He has been awarded MVP since 2011 for his contributions to the integration community.

2 thoughts on “The job failed. Unable to determine if the owner (domain\username) of job job-name has server access (reason: Could not obtain information about Windows NT group/user)”

  1. This does not work because when I try to set owner as ‘sa’ I get the error ‘Msg 14515, Level 16, State 1, Procedure msdb.dbo.sp_add_job, Line 65 [Batch Start Line 6]
    Only a member of the sysadmin server role can add a job for a different owner with @owner_login_name.

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